Replacement:
- In case of replacement customer needs to send the product back to Wear Luca Shoes and pay the delivery charges.
- Refund cannot be granted for a parcel that is initially sent for replacement.
- If the product is replaced once and customer still ask for another size change company has the right to reject the request if the product is not available in stock, in this case a refund will not be issued.
- If the product is replaced with another article that has a lower price. A coupon of the difference in price will be issued and can be used for future purchase. No cash amount will be refunded in this case.
Refund:
- If a damaged product is received by the customer, complete amount paid by the customer will be refunded including delivery charges.
- If a customer did not like a product and wants to return it because they changed their mind, Rs200 delivery charges along with Rs400 handling charges (Packing cost, Material cost, Labour) will be deducted and the remaining amount will be refunded.
- Product cannot be refunded if claim is not submitted within 3 working days of delivery.
- QisstPay orders cannot be refunded, they can only be replaced.
- Refund will only be processed after the product is received at the warehouse and inspected by the management.
Please note items on sale are not eligible for refund.
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